1. Information We Collect

When you browse or place an order with BD Kirana, we collect:

• Personal Identification: Name, phone number, email address, and delivery address.
• Order Details: Products purchased, delivery instructions, transaction IDs, and order history.
• Technical Information: IP address, device type, browser information, and cookies to ensure seamless navigation and shopping cart persistence.

2. How We Use Your Information

We strictly use your information to:

• Process, fulfill, and deliver your grocery orders.
• Send order confirmations, delivery updates, and tracking notifications via SMS/email.
• Provide customer support and handle returns/inquiries.
• Improve our website experience and product recommendations.

3. Data Protection & Security

We implement standard SSL encryption, secure credential hashing, and restricted database access to safeguard your personal data. We never sell or rent your personal details to third-party advertisers.

4. Third-Party Services

We only share necessary details (such as delivery address and recipient phone number) with trusted logistics partners and secure payment gateways (e.g. SSLCommerz, bKash) solely for order processing.

5. Your Rights

You have the right to access, review, or request the deletion of your account information at any time by logging into your account or contacting our support team.